Music Subscription FAQs More Information
- I love sighTUNES! I just signed up for a trial...so how do I get an annual subscription?
- When will my credit card be charged?
Your credit card will be charged on a monthly basis in advance of the upcoming monthly music mix.
- What's the easiest way to subscribe?
The easiest way to get sighTUNES is to sign up for 1 device. Subscribe at sightunes.com, create your username/password and download the AT PEACE PLAYER from the App Store or the Google Play store, sign in, download the music and play on your smart phone. Show me!
- Why would I want 2 devices?
Do you want to listen in your home or office on a desktop/laptop and have access on your smartphone/tablet? Here's how: 1) place order on your desktop/laptop where you'll play music on a Fluxplayer. 2) download the At Peace Player on your smartphone/tablet. 3) sign onto 2nd device with email and password and download or transfer the content.
- Where do I get the At Peace Player or Fluxplayer?
When you sign up for the service, you'll be directly prompted to download the At Peace Player. You can also find links to the player for your computer or device here. You can also search for the At Peace Media Player in the Apple iTunes App Store and the Google Play stores, but you must subscribe at sightunes.com. Show me!
- If I have 2 devices, is it better to download content or transfer content from computer to smartphone or tablet?
Depends. If you don't have Wi-fi or don't want to incur extra data usage fees, then transfer content using a USB cord. Otherwide, you can download the content directly to your 2nd device.
- Can I transfer the content to my mobile device?
You can transfer the content to your mobile device via Wi-Fi or USB. Just connect your device to your computer using a USB cable or make sure your computer and device are on the same Wi-Fi network. Then open the At Peace Media Player on your mobile device and choose Transfer from computer. Next, open the Flux Player on the computer, highlight the content, and click the Copy button at the top of the player. Show me…
- I downloaded and installed the Fluxplayer on my computer. Where do I find it?
Mac users can find the Flux Player in the Applications folder. You can drag the Flux Player icon to the Dock to make it easier to access.
Windows 7 users can click on the Start menu and enter Flux Player in the Search field. After the Flux Player appears in the list, right-click and pin to the taskbar or send a shortcut to the desktop.
Windows 8 users can tap the Windows logo key (between the Ctrl and Alt keys) to pen the Apps screen. Locate the Flux Player and right-click to add the Flux Player to your Taskbar.
- How do I access the content?
Content is downloaded and played using our At Peace Player. You can download the player for your computer or device by clicking here. Once you have downloaded and installed the player, open the player and sign-in with the same email and password used during purchase. The content will appear in the player and you can double-click to begin download and playback. Show me…
- Can I randomize the music tracks?
Yes, you can elect to randomize the music mix, or listen to a specific track/album in a linear format.
- What about AirPlay?
Yes! sighTUNES can be accessed via AirPlay.
- Do I need an internet connection?
An internet connection is only required when downloading new content. If your internet connection is fast enough, you will be able to play the content while it is downloading. Once the content is fully downloaded, you can use the content anywhere. Please note you will need an internet connection on the first day of each month to download that month’s content.
- What if I lose my my internet connection during download?
If your download is suspended for any reason, simply double-click the title or right-click and select Resume Download.
- What if I see a message about inadequate storage?
The content is downloaded to your computer or mobile device. If you see a message warning you that there is not enough storage, you will need to free up some storage space and try downloading again. The monthly content will be approximately 1 GB.
- How can I change my email or account information?
If you need to change your email address or other account information, click here to make your changes. Note: If you change your email address, you will need to open the player and sign-out and then sign-in again with the new email address.
- How do I get technical support?
Making the request directly from within the player will help our team resolve your problem as quickly as possible. To submit a request, open the player and select Help from the menu and then choose Contact support. There will be an area for you to enter a detailed description of the problem. Make certain the checkbox is enabled and click Send. You can also contact us via the support link in your purchase receipt or email us directly.
- How do I cancel my trial or subscription?
- When must I cancel my trial or subscription so that I am not charged for additional months?
A trial subscription must be cancelled anytime up to 1 day before the 14 day trial ends. An ongoing subscription can be cancelled any time.
- Do I have to worry about paying ASCAP or BMI?
No! All music is "cleared at the source" which means we pay the artists and labels directly. You don't need to worry about a thing....
- How much music do I get?
You'll get 10 hours of relaxation music every month.
- How is the music refreshed each month? What do I have to do?
Nothing! You'll be prompted to download the new music mix to your device(s) automatically each month.
- Tell me again what devices sighTUNES will work on?
Android, iPhone, iPad, Mac or PC!
- How can I prevent music interruption if I get a text or phone call on my smart phone?
Good question! If you put your iPhone or Android on AIRPLANE MODE during a session, the music won't be interrupted by an incoming text or phone call.