For many massage therapists, conversations about payment and scheduling can be awkward. It can be tough to ask for money straight out when a client is mellow and woozy. And it's not always easy to strike the perfect tone that encourages a client to make another appointment but isn't overly aggressive and sales-y.

Read more…

Massage therapists are givers.  We are people who got into massage to do good, to feel good about doing great work that helps people live better lives.

Read more…

If you sold a handful of gift certificates over the holidays, you'll likely get an influx of new and returning clients in to redeem them soon. This is a great chance to turn new and infrequent clients into regulars, but you need to have a protocol to improve your retention rates.

Read more…

There are a handful of universal truths in this world. There are certain things that massage therapists know, through instinct and experience. Nope, I'm not talking about the philosophical stuff that comes with hands-on work. I'm talking the nitty gritty. The day to day details that can make or break us. Yesterday, I marveled at my ability to fill a bunch of oil bottles with no funnel and no spillage. Then I checked in with some friends, and we made a list of other Massage Realities and Weird Superpowers.

Read more…

It seems clear. We should not disclose who our clients are, when they come in, or why they see us. Boom. Black and white.

Read more…